FAQ

1. Do you ship overseas?

Yes, we do ship all our leather goods and some furniture items overseas, to the vast majority of countries. If you would like to find out if an item can be delivered to your country, or if you are having trouble placing your international order, please just contact us and we’ll help you out.

2. I’m having problems placing my order, the website doesn’t seem to recognise my postcode. How can I fix this?

If you enter your postcode into the “Postcode” box in the following format: KY15 4RD, then click “Find Address”, you should then be able to select your address from the drop-down menu underneath. Alternatively, you should be able to enter your address manually without finding it, then proceed. If you’re still having issues placing your order, then please let us know.

3. I’m overseas and can’t get my order to move past the “Checkout” page, there seems to be an error. How can I fix this?

This can happen very occasionally, if you do come across this issue after entering all of your details and clicking “Checkout”, try deleting and re-entering your postcode, then clicking “Checkout”. This should fix the problem, but if you’re still stuck please just let us know and we’ll fix this for you.

4. My discount code isn’t working, why would this be?

To use your discount code, please enter your code after adding your items into the basket exactly as it appears with no spaces at the beginning or end into the “Voucher Code” box, then click “Apply Code”. The code should then apply. If it doesn’t, it may be that the code can’t be used in conjunction with the items you’re trying to buy, please check the terms and conditions for the code to see if this is the case.

5. How do I find out the size of the item I’m interested in?

If you’re looking for dimensions, the dimensions for the item will be in the product description. If you need to know the weight of an item, then please contact us and we’ll give you the weight.

6. I’d like some more information about a piece. What should I do?

If you’d like to ask anything at all about any item, please contact us. Ensure that you have the product code of the piece (this always starts with four letters, which is typically followed with five numbers) to help us answer your query quickly and accurately.

7. I’ve placed my order and opted for Guaranteed Next Day Delivery, when should I expect it?

If you’ve ordered Guaranteed Next Day Delivery before 2pm, you will receive it the next working day. If you’ve placed your order after 2pm, we will dispatch your order the following working day and you’ll receive it the next working day after that. Any orders dispatched Guaranteed Next Day Delivery on a Friday will be delivered the following Monday, and any orders placed between 2pm on a Friday and 2pm on a Monday will be delivered on the Tuesday.

8. I’ve placed my order and opted for Standard Delivery for an address in the UK, when should I expect it?

Most UK orders will be dispatched the same working day if placed before 2pm (excluding furniture) and arrive between 2 and 5 working days after dispatch. Furniture orders can take up to 7 days to be dispatched after the order is placed but will be delivered within 1-2 working days once dispatched. If there is any delay with your order, we’ll of course let you know.

9. I’ve placed my order for overseas delivery, when should I expect it?

Most overseas orders are delivered between 5-10 working days once dispatched to Europe and 5-20 working days everywhere else. If your order hasn’t arrived after 25 working days, please let us know.

10. I’d like to track my order; how do I get a tracking number?

Not every order is trackable, it depends on the size of the item. However, if you send us an email, we’ll be able to tell you if your order is trackable, how to track it and the tracking number you need.

11. My bag needs a repair, what should I do?

All of our leather goods come with a year’s warranty, so if it’s within a year since you bought the item we’ll of course repair or replace your bag for free. After the year’s warranty has ended, we do offer a repair service for a small fee, depending on how complex the repair is. Just email us with the name the bag was purchased under and some images of the affected area and we’ll help you out!

12. I have a piece of furniture I’d like to sell to Scaramanga, what should I do?

If you have a piece you think we’d be interested in, please send us any details you have on the piece and some images to sales@scaramangashop.co.uk. We’ll then get back in touch with you if we’re interested in purchasing the piece. Unfortunately, we’re not able to help with valuations of pieces that aren’t being sold.

13. I’ve bought a bag, but I bought it under the men’s section when I meant to purchase it under the women’s! Will the bag be different?

If the bag has the same product code (four letters, followed by five numbers) as the bag you were going to buy, then no. Our bags are gender neutral and we list most of our styles three times, under women’s, men’s and juniors. However, we do send plain cotton dust bags with men’s bags and sari material dust bags with women’s bags, so if you’re worried you’ll receive the incorrect dust bag please let us know.

14. I’d like to order a personalised item; will it be returnable?

We are not able to accept returns or exchanges for items that have been personalised/embossed. Where a free bag tag has been provided as the bag cannot be embossed, the bag can be returned as it has not been personalised. However, the bag tag should not be returned, and the embossing charge will not be refunded.

15. How can I change the currency on the website?

You can view our prices in pounds, euros and US dollars. These can be changed in the top right-hand corner of your screen. However, you’ll always be invoiced in pounds as we are a UK company.

16. I’m ordering outside of Europe, will I be subject to customs/duty charges?

If you’re ordering for delivery outside of Europe, you may have to pay taxes and duty on arrival at the destination country and the delivery price does not include these charges. Scaramanga does not control import duty charges and we aren't liable to pay any of these charges so please check if these apply before ordering.

17. I need a VAT invoice, how do I get this?

If you require a VAT invoice, please just send us an email letting us know to sales@scaramangashop.co.uk. We’ll then send you a broken-down copy of your invoice.

18. How do I request a VAT refund?

If you’re eligible for a VAT refund, after placing your order please send us an email to let us know. We’ll then refund you the VAT for the items ordered.

19. How can I return or exchange my item?

If you would like to return or exchange your item, you can find all the details for return here.

20. I’ve placed an order, but I want to change something. How do I do this?

If you’d like to amend your address, phone number, email address or any of the products that you’ve ordered, just contact us and we’ll process this for you.