UK Delivery:
We aim to despatch most orders the next working day and use the Royal Mail First Class Recorded Delivery service, which should take 1- 2 working days from Despatch for UK orders. If you opted for our UK Special Delivery Next Day service and ordered before 2pm Monday and Friday your order will arrive the next working day before 1pm.
If you are a UK customer and need your order in a hurry, or guaranteed within 3 days, we strongly recommend you use the Royal Mail Next Day Special Delivery service (see below) as Recorded Delivery is not guaranteed next day.
We can only deliver overseas to the credit or debit cardholder’s address as stated on their card statement, unless prior contact is made and an alternative delivery address approved.
A signature will be required on delivery of your order. Where a signature is not provided the parcel may be held at your local Royal Mail collection office (for one week) /DHL /Parcelforce depot, and a card requesting collection/detailing re-delivery options will be left. Parcels returned to us due to non-collection will be re-delivered at the expense of the customer.
Furniture, chests and interiors orders will take several days to prepare, pack and despatch. Larger pieces of furniture may take up to 10 days to deliver (see below for more details).
Special Delivery Service:
If you choose Royal Mail’s Special Delivery Next Day service, we will despatch your order the same day if orders are received before 2pm Monday - Friday. Orders received after 2pm will be despatched the next working day. The Royal Mail guarantees to deliver Special Delivery orders before 1pm the next working day after we despatch it. Special Delivery orders placed on Friday will be delivered on Monday. We are unable to offer a Guaranteed Saturday Special Delivery service. Special delivery orders placed after 2pm on Thursday afternoon / Friday before 2pm will arrive on Monday before 1pm. Orders placed after 2pm on Friday will be despatched on Monday afternoon to arrive on Tuesday before 1pm.
This service is only available in mainland Britain and BT postcodes in Northern Ireland.
International Orders:
Orders for European destinations usually take 7-10 days to arrive. Orders for US / Canadian / NZ / Australian and other worldwide destinations can take 10-20 working days to arrive. If your order was placed outside the UK and it has not arrived after 25 days please contact us.
Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges. Scaramanga does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering.
Unfortunately we are NOT able to post orders to the following regions or countries: Bulgaria, Bosnia, Hungary, Belarus, Montenegro, Moldova, Romania, Slovakia, Slovenia, Serbia, Russia, South America and Africa. There may be other countries not in this list. Please check with us before placing your order if you think there may be delivery problems.
Furniture, Wooden Chests and Trunks, and larger Home Accents:
Orders for furniture, wooden chests and some of our larger home accents ranges are usually despatched in five working days. Deliveries will take up to two working days to arrive once despatched. Couriers require a signature on delivery of your order. and where a signature is not provided the courier will hold the package and a card detailing how to arrange re-delivery will be left. Parcels returned to us due to non-delivery will be re-sent at the expense of the customer. We can only deliver on weekdays, should you require delivery on Saturday please contact us for a price. Larger items or fragile or pieces of furniture weighing over 30kg may take up to seven working days to despatch and a further five working days to be delivered.
Note: There may additional charges applied by DHL or Parcelforce for delivery to certain locations; these include the following locations and postcodes: Channel Islands, Scottish Highlands and Islands, BT, KA27- KA28, KW, HS, IM, IV, PA20 - PA49, PA60 - PA78, PH17 - PH44, PH49 - PH50, PO30 - PO41, TR21 - TR25 and ZE. There may be other postcodes not in this list. We will contact you as soon as we can after you have placed your order to discuss delivery. Should you require delivery to one of these locations please contact us and we will provide you with a quotation.
We are unable to deliver any single item weighing over 2kg (this includes our large wooden chests and trunks) to addresses outside the UK.
Refunds and Exchanges:
Unwanted goods or goods to be exchanged:
If you have changed your mind and would like to return your order:
1. Please contact us at
info@scaramangadirect.co.uk within 7 days of receiving your purchases and we will send you a Returns form. Provided the items are returned in their original condition and packaging, we will give you a refund for the cost of the item or exchange it,
excluding the delivery charge, as soon as we receive the item back in the post.
2. Please enclose your Invoice and the Returns form explaining why you are returning/exchanging the item so that we can process it quickly for you. We will not be able to provide a refund for any goods that appear to have been used. We strongly recommend using Royal Mail Recorded Delivery. Please always retain proof of posting (available free of cost at Post Office counters) when returning goods. Please note:
Unfortunately we cannot be held liable for any items that we do not receive or are lost or damged in the post when they are returned.
3. If you are exchanging your bag we will need to collect the extra postal cost from you as well as any price difference which can be done via PayPal or via credit card, contact us for details.
Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as '
COMMERCIAL GOODS RETURNED FOR EXCHANGE'. If you fail to state this, you may be liable for customs duties of up to $50.
Damaged / faulty goods:
Our bags are all made by hand and while we do check them before they are sent out, we do get the occasional fault, and we do what we can to rectify this as soon as possible as we are proud of our products and want you to be able to enjoy them for years to come. Our policy is that if you receive damaged/faulty goods we ask that:
1. You initially call us (+44 (0) 1334 657 642 or e-mail us at
info@scaramangadirect.co.uk within 7 days. We may request you send us photographs of the item so that we can assess the damage and determine whether the item can be repaired.
2. If the item is faulty we would then ask you to return the item to us (we will send you a Returns label and a Returns form) and we will arrange for the item to be repaired. Please enclose your Invoice and the Returns form, explaining why you are returning the item so that we can process it quickly for you. Please always retain proof of posting (available free of cost at Post Office counters) when returning goods. Please note: Unfortunately we cannot be held liable for any items that we do not receive or are lost or damged in the post when they are returned.
3. If a repair is not possible we will replace the item, or refund in full (including the original postal charge).
Please note:
It is important you contact us for a UK return label and form or international return instructions.
We may not reimburse return postage if customers have not previously contacted us, or have used another form of postage such as Special Delivery to return items. You do not need to buy extra insurance when returning the item, as our Returns label provides cover.
Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as '
COMMERCIAL GOODS RETURNED FOR REFUND'. If you fail to state this, you may be liable for customs duties of upto $50.
