Delivery, Refunds and Exchanges
Delivery
We aim to despatch your order the next working day (Monday to Friday).
Larger pieces of furniture may take up to two working days to pack and prepare for delivery.
We can only deliver to the credit or debit cardholder’s address as stated on their card statement, unless prior contact is made and an alternative delivery address approved.
If you need your order in a hurry we strongly recommend you opt for Royal Mail's Next Day Special Delivery and you will receive your order in less than 24 hours (please read full description and restrictions below).
A signature will be required on delivery of your order. Where a signature is not provided the parcel will be held at your local Royal Mail collection office (for one week) / DHL / Parcelforce depot and a card requesting collection / detailing redelivery options will be left. Parcels returned to us due to non-collection will be re-posted at the expense of the customer.
Fashion, Notebooks, Journals and Photo Albums and Home Accents
At the checkout stage you will have the option to choose the delivery method for your order: Royal Mail 1st Class Post (approximately 1-2 days from despatch) or Special Delivery Next Day (strongly recommended for urgent orders or those required within three days). So you will usually receive your order within two working days after despatch.
The price for international orders will be automatically set according to their location. A full explanation of the costs can be seen half way down this page.
If you choose Royal Mail’s Special Delivery Next Day service, we will despatch your order the same day if orders are received before 2pm. Orders received after 2pm will be despatched the next working day. The Royal Mail guarantees to deliver Special Delivery orders before 1pm the day after we despatch it. If you would like your order to be delivered by Special Delivery on a saturday you should opt for Special Delivery Next Day Saturday (£8.40).
This service is only available in mainland Britain and BT postcodes in Northern Ireland.
The maximum weight permitted for this service is 2kg.
International orders will take 5 - 14 days dependent on the destination country. If your order was placed outside the UK and it has not arrived after 21 days please contact us.
We reserve the right to send your parcel by Royal Mail Standard Parcels Service or by courier if it exceeds 2kg.
Furniture, Wooden Chests and Trunks and larger Home Accents
Orders for furniture, wooden chests and some of our larger home accents ranges will be despatched within 2 working days and delivered by courier. Deliveries will take up to two days to arrive once despatched. Parcelforce or DHL will require a signature on delivery of your order. Where a signature is not provided the courier will hold the package and a card detailing how to arrange re-delivery will be left. DHL / Parcelforce will attempt three deliveries before returning the package to us. Parcels returned to us due to non-delivery will be re-sent at the expense of the customer.
We may be unable to deliver to some parts of Britain and there may additional charges applied by DHL or Parcelforce for delivery to certain locations; these include following locations and postcodes: Channel Islands, BT, KA27- KA28, KW, HS, IM, IV, PA20 - PA49, PA60 - PA78, PH17 - PH44, PH49 - PH50, PO30 - PO41, TR21 - TR25 and ZE. We will contact you as soon as we can after you have placed your order.
Due to their weight and size we cannot despatch large items (chests and furniture) by Royal Mail’s Special Delivery Next Day service.
We are unable to deliver any single item weighing over 2kg (this includes our large wooden chests and trunks) to addresses outside the UK.
In the unlikely event of an item not being in stock, you will be advised when you place your order or soon after.
Delivery charges per order:
| Delivery Service |
Cost | Order Items |
Order Weight |
| UK 1st Class |
£2.00 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags |
orders weighing less than 0.6kg |
| UK 1st Class |
£4.20 | includes all our leather bags, XL + XXL notebooks, selected small boxes and small home accessories |
orders weighing between 0.6kg and 2kg |
|
UK 1st Class / courier service (DHL/ Parcelforce) |
£6.00 | generally includes our larger bowls, chests and other pieces of furniture |
orders weighing over 2kg |
| UK Special Delivery Next Day |
£6.50 | guaranteed next day delivery (not for orders weighing over 2kg or furniture) |
orders weighing between 0.5kg and 2kg |
| UK Special Delivery Next Day Saturday | £8.50 | guaranteed delivery for Saturday (not for orders weighing over 2kg or furniture) |
orders weighing up to 2kg |
| European Union/EEA |
£3.50 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags | orders weighing up to 0.6kg |
| European Union/EEA | £5.50 | not for orders weighing over 2kg or furniture or home accessories | orders weighing between 0.5kg up to 2kg |
| USA/ Canada/ non EU/EEA | £5.50 / $8.25 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags | orders weighing up to 0.6kg |
| USA/ Canada/ non EU/EEA | £10.00 / $15 | includes all our leather bags, XL + XXL notebooks NO furniture or home accessories |
orders weighing up to 2kg |